REFUNDS & EXCHANGES
We offer an exchange or refund on all scissors if you change your mind within 7 days of receipt of scissors.
Customers will be responsible for shipping costs to send products back to us. All products must be sent via expressed post (with a tracking number) in its original packaging and packaging must not be damaged. We will assess the product upon its return to us and if it qualifies for a refund/exchange, we will arrange this within 5 working days.
Not refundable if you change your mind: Hair combs, scissor oils.
Please contact netsujou.australia@gmail.com to notify us of any returns.
Return Address : PO BOX 77, 1825 Lidcombe NSW
IMPORT TAXES / CUSTOM DUTIES
Please note: International orders outside of Australia may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer.
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